Title Sales Administrator Reference 5698/9 Location Farnborough Category Administration Type Permanent Description A new role has arisen within this well established company in Farnborough. To arrange and control service activities for the Clients ensuring a high level of service is maintained whilst maximising commercial opportunities. Duties & Responsibilities 1. To ensure Service Engineer routine/major reports are entered on service system daily and subsequently filed, either via paper reports or ultimately via PDAs. 2. To enter Call Out/Follow Up reports on service system, raising invoice immediately for chargeable work where order number is available and all work complete. 3. To identify additional work opportunities by analysing engineer reports, customer service history and correspondence. 4. To produce quotations for clients based on company guidelines and good commercial judgement. Quotations must be preceded by contacting the Client to inform of the quotation and sent via the following methods in order of priority, e-mail, Fax and Post. 5. To ensure outstanding quotations are chased up with client, on the following timelines, post quotations, 2 Days, 1 Week and additional follow up depending on Clients feedback. 6. On receipt of order, acknowledge client instruction, Open a Siclops call and order/requisition appropriate parts. Add call information to the Works to be fitted spreadsheet. When parts are received, schedule work with operations. 7. To receive service calls from miscellaneous contract customers. Progress customer requirements, raise file on system and invoice. 8. Receive service call request from clients ensuring that an appropriate Call is raised on Siclops 9. To ensure Repair Log is maintained and up to date. 10. To ensure all client correspondence is responded to within the targeted time. Candidates must have experience of producing quotations for parts and ideally have worked within a manufacturing or engineering environment. The ability to understand engineers reports would be an advantage. Suitable applicants will be contacted within 48 hours of receipt of application. Salary £20,000 - £24,000 per annum Start date 17 August 2010 Contact Louisa Leyland Contact number 01276 28443 Contact fax Send to a friend Apply for this vacancy Search more