We are an international and well established blue-chip company that manufacture, sell and distribute a wide range of products across the UK, Europe and Overseas. Due to company growth, we are seeking an additional Administrator to join our team of 7 Sales Support Administrator within modern offices in Frimley. This is a key role reporting into the Sales Administration Manager providing support to the Sales Account Managers and our clients worldwide through the timely and accurate creation of processing of orders from start to finish giving the highest levels of customer support along the way.
We are offering a generous starting salary of up to £23k plus bonus with 8:30am – 5pm Monday to Friday working hours, free parking, 25 days holiday plus company benefits.
As one of our Administrators, you will be responsible for:
Supporting the Manager in the day to day running of customer accounts including the Amazon account via their in house portal providing the highest levels of customer service by managing enquiries and developing good working relationships.
Raise customer quotes using in-house system from our overseas sites (US and Japan) and customers.
Co-ordinate enquiries from customers and their associated quotations.
Input and maintain order data on the company’s computer system.
Maintain and update CRM database.
Progress and re-schedule orders in accordance with customer requests and factory delivery dates.
Deal with returns.
Liaise with couriers and logistics companies.
Maintain daily contact with customers.
Maintain accurate records, including filing system.
Liaising with our overseas offices for quotes and pricings.
Develop and maintain good customer relationships.
Following design discussions, amend specifications.
To be successful you will either have previous experience within an office based administration or customer support role, ideally with sales order processing or sales administration experience and be looking for the next step in your career or you may be currently working within an administration role and seeking a new challenge within an international company. You will have excellent PC and literate skills with excel to an intermediate level plus a confident telephone manner. You will also be well organised and be able to use your own initiative when prioritising your own work load. Strong numeric skills and attention to detail.
In return, we are offering the opportunity to join a friendly team, a stable and successful company and develop your skills within a busy role. We have an excellent work culture, full benefits package, free parking and 25 days holiday plus annual bonus scheme on top of salary based on company performance.
Please submit your CV asap for immediate consideration.
Ref: 5238 SA
Salary: £20k - 24k per year + free parking
Contact: Louisa Leyland
Telephone: 01276 605000