We are a leading local organisation specialising in customer order fulfillment seeking a fluent French speaker to work within our Customer Service Administration department based at our Head Office in Farnborough. You will be working Monday-Friday with free parking, 28 days hoiday and free parking. This is an excellent opportunity to utilise your French language skills, with a local employer who can provide stable employment and the opportunity to develop your skills. The Customer Service role is 50% administration and 50% customer service and so is a varied role and would suit candidates looking to progress from a retail, hospitality, au pair or other customer service role into an office based position.
Being part of our Customer Service team, you will be assisting in the management of one of our prestigious French clients liaising with both clients and customers through the order process using your languages both over the phone and via email. Your main duties will be as follows: –
Taking incoming calls from our customers and sales staff including the general public.
Advising customers of price and delivery information
Providing Product information/support to retailers and consumers
Order Processing from faxed, scanned, email and telephone orders.
Dealing with any daily enquiries coming from Account Managers and Head Office, providing support and relevant information.
Handling after-sales/warranty returns claims and processing orders to provide replacements.
Managing any Issue/problem escalation to Territory Managers/ team within the office.
You will have fluent written and verbal French language skills plus strong English too. You will ideally have some previous customer service and administration experience within an office or retail environment but this isn’t essential as we will consider applicants from other sectors looking to secure an office based role. You will be fully PC literate, confident over the phone and be an excellent communicator and have good attention to detail.
To be considered for this position please submit your CV.
Salary: £19k - 20k per year + free parking
Contact: Louisa Leyland
Telephone: 01276 605000