We are seeking to expand our team of Customer Service Advisors working as part of our friendly team ideally starting asap working on behalf of our prestigious online retail client. We are one of the UK’s leading delivery management companies, providing efficient, high-quality and competitively priced services across Business Mail, Parcels and Doordrop Media. Our Farnborough site specialises in providing E-commerce and Fulfilment solutions to a wide range of clients both in the UK and internationally through bespoke systems and top quality customer service.
We are looking for confident candidates to join our team in Farnborough taking inbound calls from our customers over the phone regarding their orders and deliveries or answering any questions or queries about their order. You will enjoy helping customers and have gained excellent customer service skills from working in retail, hospitality, or another customer service office based role or you may be a College leaver looking for your first office based role.
Your main duties will be as follows:-
Answering inbound telephone calls and queries from customers who are wanting to purchase an item from one of our clients
Processing customer orders onto the system or changing details accordingly
Taking calls from Customers who have an existing order but have a question regarding their order or delivery date
Answering telephone calls and resolving any issues regarding customer orders which have been delivered incorrectly or are running late
Data Input of orders and processing customer payments
Scanning incoming mail onto the system
Liaising with the warehouse team regarding orders and deliveries
Candidates need not have previous experience working in an office environment but you must be fully PC literate in Word and Excel and have experience of speaking to customers over the phone or in person and be able to demonstrate excellent customer service and problem solving skills to ensure the customer is happy plus accurate data entry skills.
In return we can offer the opportunity to join a well established company and gain valuable office based customer service allowing you to start your career and progress within our business.
Please submit your CV asap for immediate consideration.
Salary: £16.5k - 17k per year + free parking
Contact: Louisa Leyland
Telephone: 01276 605000