Customer Service Advisor

Job Description:

We are a leading mail order company seeking a French Speaking Customer Service Advisor to join our Head Office team assisting in the management of one of our prestigious French clients via phone and email correspondence. The working hours are Monday-Friday with free parking, 28 days holiday plus a benefits package. This is an excellent opportunity to utilise your French language skills, with a local employer who can provide stable employment and the opportunity to develop your skills.

The main duties will be as follows:-

Taking incoming calls from our customers and sales staff including the general public

Advising customers of price and delivery information

Providing Product information/support to retailers and consumers

Order Processing from faxed, scanned, email and telephone orders.

Dealing with any daily enquiries coming from Account Managers and Head Office, providing support and relevant information.

Handling after-sales/warranty returns claims and processing orders to provide replacements.

Managing any Issue/problem escalation to Territory Managers/ team within the office.

You will have fluent/native written and verbal French language skills plus strong English too. You should have some previous customer service and administration experience with the ability to work well within a fast moving customer service environment. You will have excellent PC skills including Excel & CRM systems, be an excellent communicator and have good attention to detail.

To be considered please email your CV to emma.cluskey@persel.co.uk

Job Skills: