HPC Systems Administrator
Personnel Selection are recruiting for two full-time HPC Systems Administrators to join the Research Computing Services team within the Faculty of Engineering and Physical Sciences.
Location: Guildford, Surrey
Hours of work: 37.5 hours per week, office hours 9am to 5.30pm
Salary: Salary in the region of £39K-£48K plus full benefits.
The HPC Systems Administrator will be responsible for the development and system administration of research IT infrastructure, with a particular focus on HPC, high capacity storage, Cloud (both on-premise and Public) and any future systems. The post holder will play an active role in the provisioning, installation and configuration, operation and maintenance of specialist scientific computing infrastructure as well as providing technical support and training to users. In addition they will use their experience and knowledge to provide guidance and support for other members of the team, and make suggestions and proposals aimed at system improvements.
- The post holder will undertake the full range of system administration tasks including user management, building and installing scientific software for use across HPC and other research platforms, performance benchmarking, resource usage and availability monitoring and incident response.
- The post holder will pro-actively and reactively identify, diagnose and resolve faults and areas of suboptimal performance across research platforms. The post holder will collect and communicate complex data about platform usage to other members of the team and customers to improve customer experience.
- The post holder will communicate directly with customers face-to-face helping them to run their applications and submit workloads, as well as providing specialist guidance.
- The post holder will create and maintain documentation aimed at a user audience of mixed experience level, conveying complex technical information and guidance in clear language.
- The post holder will prepare, customise and deliver training to a variety of audiences, and contribute to the maintenance and update of training material.
- The post holder will contribute to the design of future HPC, and other research platforms, using their past experience, usage patterns, resource consumption and industry trends to inform proposals.
- The post holder may also be tasked with contributing to more general infrastructure across the Faculty where appropriate.
N.B. The above list is not exhaustive.
- The HPC Systems Administrator is responsible for ensuring that service and infrastructure remain available, secure and reliable. While they will have substantial freedom to execute this responsibility, subject to application policies, it is expected that the post holder liaises on any major changes from agreed plans.
- The HPC Systems Administrator acts as point of contact with staff using the system/service end users and must therefore be able to provide a high level of customer service, utilising their knowledge to resolve queries and solve problems in a timely and professional manor. Through the course of their work, the post holder may have access to systems containing data of a sensitive or confidential nature and therefore it is essential that they ensure that all data is held securely at all times.
Planning and Organising:
- The HPC Systems Administrator is responsible for managing, tracking and performing research infrastructural support both issues and tasks, in addition to working on multiple concurrent projects. The post holder organises their own time and prioritises their workload, setting their own targets within the objectives set by their line manager.
- The post holder will be expected to have an understanding and awareness of important priorities from the user base, the business context, and key services which must be maintained. They will be expected to use this knowledge to manage conflicting demands on their time, and be aware of different options available to resolve issues, making logical and practical decisions, and referring appropriately to their line manager.
- The post holder will need to demonstrate a considerable level of flexibility in order to respond to urgent, unexpected issues or queries passed to them, and reprioritise both support and project work accordingly, while maintaining contact with users, management and colleagues as appropriate.
Dimensions of the Role:
Dimensions of the role
The post holder will work in a close team environment providing IT management, maintenance and support across a variety of research infrastructure platforms under the day –to-day guidance of the Service Delivery Team Leader. They will be involved in both pro-active management and reactive support of specialised servers, operating systems, services, applications and software solutions at Faculty, Department, centre and research group levels. There will be significant involvement in 2nd line IT support activity, including user documentation, problem-ticket life-cycle management and problem diagnosis and solving.
If you are interested in applying for the HPC Systems Administrator role and for a full job description, please click apply now below.
Industry: Other Sectors
Salary: £39,992 - 47,772 per year + .
Contact: Rees Collins