We are a government and privately funded organisation seeking an accurate and thorough Administrator with good communication skills to join our existing team to provide administration support, product information and updates with guidance to our clients and customers across the UK. Working at our modern offices in Farnborough, we can offer a Mon to Fri 9am to 5pm 35 hour working week, with 28 days holiday plus bank holidays, free parking, pension and healthcare. We are a leading organisation in our field, expanding and experiencing continued success, offering a friendly and modern working environment.
Working as one of our Office Administrators you will be a key part of the administration support team and the main duties of the role are listed below:
Complete the daily admin activities, processes and procedures for a client group including validating documents, collating documentation and sending out via email and post.
Telephone and Inbox first line support to clients and customers for any queries regarding their orders, documents and ongoing courses.
Implementation of all Customer Service processes from start to finish, taking ownership for and resolving a broad range of queries from a group of customers to ensure provision of excellent customer service.
Maintaining and updating of databases relating to approved documentation.
Maintaining customer records and accurate processing of orders and documents via the database.
Vetting and processing of applications for replacement documentations.
Uploading of various documentations onto the database.
Liaise with Accounts section concerning banking of cheques received, sending out invoices, replacement documents and ordering new stock when required.
Filing, archiving and shredding of documents.
Monitor and feedback on customer’s performance to the Director.
To participate in appropriate staff development activities.
To be considered for the Office Administrator role you will have worked within an administration role processing orders, documents or similar and have good telephone and email customer service skills. You will be able to work under your own initiative, be confident dealing with a variety of people at all levels, have good PC skills including databases, be able to make decisions, have excellent time management skills and excellent organisational skills, with a professional and pro active attitude.
Salary: £21k - 23k per year + excellent benefits
Contact: Louisa Leyland
Telephone: 01276 605000