We are seeking a Sales Office Support Administrator to join our team working as part of our sales administrators who manage the order process from start to finish for our international clients, working Mon to Fri 8am to 4pm with a 30 min lunch break with free parking onsite. Initially for a 12 month maternity cover but there may be the opportunity for the role to become permanent for the right candidate if interested in joining our company. We are an international technology manufacturing company supplying our clients worldwide from our manufacturing sites in China. We have suppliers worldwide and you will be liaising with our suppliers, manufacturing teams and B2B customers regarding their requirements, orders, deliveries and order progress.
You will be working directly with a variety of Customers, dealing with the complete Logistics chain from order placement, through to delivery. You will be liaising directly with our factories which are based in China. This is a fantastic opportunity for someone who is looking to further their career with a forward thinking and professional company.
If you have previous Customer service experience and have worked in a sales office environment processing orders, monitoring shipments and are looking for a new challenge, then please apply today.
Main duties and responsibilities:
·Process orders from Customers through our in-house systems
·Allocate stock as per customer forecast for Vendor Managed Inventory
·Monitor and highlight aging stock working with the customer to pull the stock and consume
·Coordinate and inform customer of delivery committed dates.
·Update the customers intranet were applicable
·Submit logistics documents to the customer
·Maintain outstanding order book.
·Invoice customer for received goods.
·Resolve A/R accounting issues.
·Dealing with customer complaints.
·Handle general customer enquiries/issues to resolution.
·To be first point of escalation for any issues regarding orders or shipments
·To report any ongoing issues to Manager, LSA as next point of escalation.
Sales Support activity
Customer enquiries, first handling
Respond to customer enquiries from Web enquiries
Liaise with PM on customer requests for drawings and pricing
General Sales support to Sales Managers
Sales support for our distributors.
·Excellent knowledge of computer applications, particularly Word and Excel. Familiarity with Lotus Notes desirable but not essential.
·Excellent written and oral communication skills.
·The ability to work with customers to identify product requirements, handle shipping detail and identify issues and generate solutions.
You should be a competent user of excel and have an organised approach. You should have a high standard of English, both written and verbal and be confident when liaising with external 3rd parties based overseas overcoming any cultural or language barriers. Previous experience within a customer service or sales admin role and the ability to liaise with people at all levels. Any knowledge of logistics is an advantage and the ability to learn new processes quickly with a good team spirit.
At present we are working remotely but will return to our Fleet office when it is safe to do so and therefore you must be happy to commute to Fleet.
Please submit your CV asap as we are keen to start our new team member asap to give a handover.
Salary: £20k - 23k per year + free parking
Contact: Louisa Leyland
Telephone: 07470 210188