Due to our continued growth, we are now seeking 6 x Customer Service Administrators to join our existing team working on behalf of a number of our online retail clients, processing their customer’s orders via phone. This role is to start asap working across our rota schedule with free parking and being part of our busy customer service department. We can offer the opportunity to work for a long established, international and successful company. Working from our modern office in Farnborough as part of our wider customer service, operations and logistics teams.
In return we can offer the opportunity for you to progress your career within our business and welcome applications from candidates with previous customer service experience gained within hospitality, retail, leisure, general office admin or sales roles who are now seeking to move into a fully office based role within a larger company. Or you may have recently finished College or University and be looking for your first office based role or have been made redundant and want to secure a new role asap.
The role of the Customer Service Advisor is to be responsible for representing our clients who cover a variety of industry sectors from charitable organisations, online retailers and commercial suppliers. As one of the Customer Service Advisors representing our clients, you will answer inbound calls from customers, processing orders, and managing customer queries ensuring the highest level of customer care is met at all times.
Understand processes (i.e. returns) and be able to articulate this on the phone to customers.
Answer customer calls and answer customer queries in a friendly and informative manner
Provide accurate information on products and services
Managing the customer personal credit account process where applicable, from creation to payment handling.
Undertake all aspects of administrative work competently, including accurate data entry and attention to detail throughout.
Manage customer satisfaction and resolve or escalate cases of customer dissatisfaction as appropriate and in a professional manner.
Process the fulfilment of formal customer correspondence.
Follow Company/Client procedures at all times when responding to customer queries.
Have a sound knowledge of all Client procedures.
Use Client/Company software competently.
To be considered for one of the Customer Service Administrator roles you will ideally have a minimum of 1 year working within an office based customer service role or a customer service role within retail, hospitality, leisure or similar, have excellent written and verbal communication skills, GCSE Grade passes in Maths and English, the ability to maintain calm under pressure, be quality and service orientated, have excellent PC skills including MS Office and the ability to prioritise and organise workload. However, we will consider recent College or Uni leavers too.
In return we can offer the opportunity to work as part of a busy customer service department within our main Farnborough office, for a well established and successful company who can offer the chance to improve and build up your office based experience.
Please forward your CV asap for interviews asap via MS TEAMS.
Ref: 7378/251 rev
Salary: £18k - 20k per year + free parking
Contact: Emma-Louise Cluskey